How do I access the system?
I don’t have Family Portal Access.
I’ve never received an email for the Family Portal login ID and password, etc.
What is my login and password?
I forgot my password.
If my password fails.
If my password fails or I forgot my Login ID.
Reset login for both student and parent.
I see a blank window when I double click the PDF report cards.
I cannot login to the Family Portal or am having trouble viewing items.
I received more than one email with different login IDs.
Why can I only see one of my children on the Family Portal?
I can see the report card for one of my children but not the other.
I cannot see a previous report card for my child.
Contact detail information is incorrect.
I have a problem with log in using BC Services Card App.
Q: How do I access the system?
A: You will receive an email with your login ID and password information.
Please check your JUNK or SPAM folder for the email.You can log on to MyEdBC Family Portal from any computer that connects to the internet.
- Find the MyEdBC link at our website. (www.sd35.bc.ca)
- Enter your login ID and Password.
- The first time you log on, you will be prompted to change your password.
Q: I’ve never received an email for Family Portal login ID and password etc.
A: Emails containing login IDs, passwords, etc. will come from an address such as firstname.lastname@example.org or email@example.com. If you haven’t received emails from MyEd, check your junk or spam files in your email or contact the school office to make sure your email address is correct in the contact information for your child.
Q: I forgot my password.
A: If you forget your password, click “I forgot my password” on the Log On Screen. Once you successfully answer your security question, a new password will be emailed to you. IMPORTANT: The recovery process asks for your current Login ID and Email address. Both are Case Sensitive.
Q: If my password fails or I forgot my Login ID.
A: Please contact the school office or go here to submit MyEdBC Assistance Form
Q: Reset login for both student and parent.
A: Please go hereto submit MyEdBC Assistance Form.
Q: I cannot login to the Family Portal or am having trouble viewing items.
A: Home computers may have unique restrictions. If you experience difficulties, try another web browser such as Chrome, Internet Explorer, Firefox, Safari, Opera, MS Edge. One of these may be the reason you cannot login or are having trouble viewing items. Use a desktop or laptop computer as mobile devices do not work reliably when initiating accounts.
Q: I received more than one email with different Login IDs.
A: If you receive more than one login IDs it may be because the contact information for one child is different from the contact info for another child and the system was unable to merge your accounts. Please go here to submit MyEdBC Assistance Form to have this corrected. At this point, a single username login should give parents access to all their children’s report cards.
Q: Why can I only see one of my children on the Family Portal?
A: If you cannot see one or more of your high school level children when you log into the portal, please contact the school office. If your children are in elementary or middle school, please go here to submit MyEdBC Assistance Form.
Q: I can see the report card for one of my children but not the other.
A: If you see your children’s information under Family Top Tab, please contact the school office to re-publish the report cards. (Please see the “Basic Navigation” section).
*Published Report Cards will remain on the system for certain period of time. Published Report Cards are only available for the Current School YearAll current and previous class marks will be on Transcript side tab. (Please see “Accessing student information” page.)
If you have any questions, please contact the school office or visit MyEdBC Family Portal Help.
Q: I have a problem with log in using BC Services Card App.
A: To detach a BC Services Card from a MyEd account use the MyEdBC Request for assistance form on this site. For all other questions pertaining to the BC Services Card log in, visit this webpage here.